Terms and conditions
RENTLI platform terms for hosts and guests · Version 1, updated 27 September 2026
1. These terms, and the policies that go with them
These terms govern your use of the RENTLI website, the booking interface, the host dashboard, the guest account, chat and support. They work together with the Damage and condition policy, the Fee, pricing and cancellation policy, the Privacy policy, and the lease agreement generated for each individual booking. Together those documents are the contractual framework for every booking made here. Where the booking screen shows a specific amount, date or car, those particulars govern that booking, and the more specific document controls over the more general one. In these terms RENTLI means the operator of this platform, referred to as we or us; you means whoever is reading, whether host or guest.
2. What RENTLI is, and what it is not
RENTLI is a marketplace. Hosts who have been approved list cars they own or are authorised to rent out — individual owners, people with a second car, and rental businesses alike — and verified guests book them for personal self-drive use. RENTLI does not own, possess, operate, maintain, insure, drive or control any car listed here, and nothing about a car being listed or booked makes it ours. The host remains responsible for ownership, authorisation, the condition of the car and its insurance. The guest remains responsible for driving it, for damage they cause, for returning it, and for obeying the law while they have it. What RENTLI does is facilitate: verification, booking, payment, the electronic agreement, the messages between you, the photographic record of condition, and lawful coordination where something goes wrong. Facilitating those things does not make RENTLI the insurer, the guarantor, the lessor, the driver or the owner. We do not guarantee the condition of any car, the conduct of any host or guest, that an insurance claim will be accepted, or the outcome of any disagreement between you.
3. Words used here
Host means an approved person or business listing a car and representing that they own it or are lawfully authorised to rent it. Guest means a verified person who makes a booking. Car or vehicle means the car identified in the booking particulars. Booking means a confirmed reservation, which exists once payment has succeeded. Booking period means scheduled pickup through scheduled return, plus any extension made through RENTLI. Security deposit means the refundable amount quoted with your fare, which secures traffic fines and challans and is explained at clause 9. Normal wear and tear means ordinary deterioration not caused by negligence, misuse, accident or prohibited use. Condition record means the timestamped photographs taken at pickup and at return and stored against the booking.
4. Who can book, and the account you book from
A guest must be at least 21 years old and hold a driving licence valid in India for the class of car being booked, valid for the whole of the trip. Your date of birth is collected before documents are uploaded and the minimum age is enforced in the database, not merely stated here. Before a first trip you must complete verification: both sides of the licence, both sides of the Aadhaar, and a selfie. RENTLI may require further verification where it is reasonably necessary for safety, fraud prevention or legal compliance, and may verify documents directly or through lawful third parties. One person holds one account: one email address, one mobile number and one driving licence per guest profile, unless an exception has been approved. Do not create duplicate or deceptive accounts. Information you give must be truthful, current and complete. Forged documents, false claims of ownership, altered photographs or fraudulent verification may result in immediate suspension, delisting, termination and legal escalation. We may refuse, suspend or terminate access where verification fails or where continuing would present a safety, fraud, legal or operational risk.
5. Getting a car approved for listing
Every car is approved manually by RENTLI before it can be booked. To list one you must provide the registration certificate; valid comprehensive motor insurance, third-party-only cover is not accepted unless RENTLI expressly approves it; identity information for the registered owner or the authorised host; photographs of the car from every relevant side showing the registration number; and anything else reasonably requested for verification, insurance, safety or fraud checks. As a current business rule a car should generally not be more than eight years old, subject to approval and applicable law, and we may change eligibility for future listings. One car may be listed by one host only. A host may manage several cars if each one separately satisfies the requirements. You must disclose any material defect, known safety issue, ownership dispute, insurance problem or legal restriction affecting the car. A listing request is not an approval: RENTLI reviews both the host and the car.
6. Listings, availability and what a car costs
Hosts must keep the car’s information, availability, price expectation and condition accurate. If you also list the car elsewhere, dates that are unavailable elsewhere must be blocked here too. RENTLI sets the price shown to guests, taking into account demand, supply, the type of car, the length of the trip, weekday or weekend, how far ahead the booking is made and other commercial factors; the host states a price expectation on the listing form. A confirmed booking price cannot be increased afterwards by anyone, and a host cannot change the price of a booking already made. RENTLI may suspend a listing that is repeatedly unavailable, materially misrepresented, unsafe, legally non-compliant or otherwise unsuitable.
7. How a booking is made
You can browse without an account, but a booking is confirmed only when verification has passed and payment has succeeded. Payment is what confirms a booking, and there is no approval step after it. Once you have paid, the car is held for your dates and the host is committed to having it ready. If payment fails, there is no booking and the car must not be handed over. The booking particulars generated by RENTLI form part of the electronic agreement between you and your host, and include the booking reference, the host, the guest, the car and its registration number, the dates, times and location, the fare, the convenience fee, taxes and the security deposit. A guest accepts by proceeding to pay; proceeding to pay is agreement to these terms and to the lease agreement for that booking. A host accepts through onboarding and listing. Your acceptance, its timestamp, your verification, the payment and the platform’s records may be retained as evidence to the extent the law permits.
8. Paying, and only paying, through RENTLI
Booking and extension payments must go through RENTLI. Payment is taken by Razorpay, our payment provider, and may be made by UPI, card, net banking, wallet or any other method enabled there. RENTLI never sees or stores your card details. Paying your host directly in cash, or by any other route outside the platform, for a booking that originated here is prohibited in both directions. Payment providers have their own terms, and you remain responsible for the accuracy of your payment details and for any charge your own bank or provider imposes. A chargeback or reversal raised after the car has been handed over does not by itself extinguish amounts legitimately due, and we may suspend an account while investigating, subject to applicable law.
9. What the security deposit is for
A refundable security deposit is quoted with your fare and paid before the trip starts. It secures one thing: traffic fines and challans arising from your use of the car during the booking, whenever they are issued — and challans in India are frequently issued weeks after the event. It is not held against damage, fuel, distance or ordinary operating expenses. Damage is dealt with at clause 20 and in the Damage and condition policy; fuel and similar matters are settled directly between you and your host. A host cannot demand money from the deposit at will. A deduction may be made only against a challan claim, and only where the challan itself supports it. If no claim is open, the deposit is released automatically three days after the car is returned and reaches the account you paid from within 7 to 10 working days. A challan claim pauses that release until it is settled. The one further exception is a trip you abandon: if you neither return the car nor end the trip, RENTLI may settle the late hours you owe from the deposit. The deposit is not a cap on what you may owe: a liability larger than the deposit remains yours, and is pursued through insurance, settlement with your host or lawful recovery, not by taking more from the deposit.
10. Pickup and the condition record
The host hands the car over at the location shown on the booking and collects it there at the end. RENTLI does not deliver cars and does not arrange drivers to move them. Inspect the car before you accept it, and photograph it together: all four sides, the bumpers and panels, the wheels and tyres, the glass and mirrors, the lights, the interior, the odometer reading and the fuel or charge level, along with the keys, accessories and documents you are given. These photographs are stored against the booking, visible to both of you with the time they were taken, and are the record you will both be held to. The trip-start code is given by the host through the handover process and should be shared only once those steps are done. Do not knowingly accept, or continue to use, a car that appears materially unsafe: stop, and tell the host and RENTLI at once.
11. Only you may drive
The verified guest who made the booking is the only person who may drive the car. RENTLI does not offer co-drivers or additional drivers, and no one else may take the wheel — licensed or not, related to you or not, in an emergency or not. If somebody else drives, a ₹2,000 platform charge applies, the car must be returned immediately, the account may be suspended, and — more seriously than any of that — most motor policies exclude a driver who is not permitted under the rental, which can leave an accident uninsured.
12. What the car may and may not be used for
The car is for your personal self-drive use. It may not be used for commercial passenger transport, paid transport of any kind, or courier and delivery work; sub-rented, lent to anyone else, or used to give driving lessons; used for racing, drifting, stunts or any competitive event; used for anything unlawful or to carry prohibited goods; driven by an unauthorised person; or subjected to tampering with the GPS, the odometer or any safety system. The car may never be sold, pledged, mortgaged, pawned, transferred or encumbered by a guest under any circumstances. Commercial use currently attracts a ₹2,000 platform charge together with possible platform and legal action.
13. Speed, travel and how you drive
Obey the statutory and posted speed limit for the road you are on, always; a posted limit lower than anything here is the one that applies. RENTLI additionally operates a platform threshold of 100 km/h. Where reliable evidence shows you above it, the first time is a warning, the second is a final warning, and the third carries a ₹1,000 charge and possible suspension. A genuine emergency, or an obvious error in the data, is taken into account before any charge is made. Interstate travel within India may be permitted. Tell your host before you leave Gujarat and give a travel plan if asked, and comply with the road, permit, tax and insurance rules that apply where you are going. Taking the car outside India is prohibited.
14. Fuel, tolls, FASTag, parking and challans
The guest bears the fuel or charge consumed during the booking, the tolls and FASTag charges incurred, parking, and any traffic challan arising from their use of the car, unless the booking expressly says otherwise. Fuel, tolls, FASTag and parking are settled directly between you and your host — RENTLI may help you reach each other but does not deduct them from anything. Challans are the one thing the deposit secures, and are handled as clause 9 describes. Return the car with the fuel or charge level it was handed over with, as recorded in the condition record.
15. Servicing, wear, tyres and repairs
The host bears periodic servicing, normal mechanical maintenance, ordinary wear and tear, and tyre replacement needed because of normal tyre life or condition. The guest bears damage arising from negligence, misuse or prohibited use, and ordinary puncture expense during the trip. To take the standard example: if a tyre punctures and you keep driving until the tyre is destroyed and the alloy is damaged by friction, the resulting damage is yours — stop, and call the host. Do not arrange repairs without the agreement of both the host and RENTLI, except an emergency measure genuinely necessary to protect life or safety or to prevent further damage. An unauthorised repair may attract a ₹1,000 charge and suspension or termination.
16. Accidents, breakdown, towing and insurance
After an accident: make sure everyone is safe and call emergency services if anyone is hurt; tell your host and RENTLI immediately; notify the police where the law requires it and get a copy of the report, because an insurance claim generally cannot be made without one; photograph and film the scene where it is safe to do so and keep any witness details; cooperate with the insurer and the police; do not abandon the car; and do not admit liability on anyone else’s behalf. A mechanical failure that happens without the guest being at fault is ordinarily the host’s responsibility, as is recovering the car in that case. Where the guest’s negligence or misuse caused it, the resulting loss may be theirs, and towing that is attributable to the guest may be recovered from them. Emergency towing may be coordinated by the host or by RENTLI. Every car must carry comprehensive insurance, which is the host’s obligation to hold and maintain. RENTLI is not an insurer, does not sell a damage waiver, and cannot guarantee that a claim will be accepted or settled; the policy’s own terms and exclusions govern any claim.
17. Theft, not returning the car, and recovery
If the car is stolen, report it at once to your host, to RENTLI and to the police, and provide the FIR or complaint details and any keys and documents you still hold. If a guest does not return the car at the end of the booking, they remain liable for the applicable late charges, and the host may use lawful tracking and recovery mechanisms and should tell RENTLI they are doing so. After 24 hours without response or coordination, recovery and legal processes may begin. Where RENTLI has a local recovery team, the host may initially bear the recovery cost, subject to lawful recovery from the responsible guest. A guest must never mortgage, pledge or pawn the car; where that is suspected the host may go to the police immediately and RENTLI will cooperate with lawful recovery, and the account is permanently closed.
18. GPS and tracking
Tracking devices, where fitted, are the host’s and are managed by the host. RENTLI does not guarantee the accuracy of any device, the availability of a network, or continuity of data. The guest acknowledges that the host may track the car’s location during the booking for legitimate safety, theft-prevention and recovery purposes. Tracking should stop when the booking ends, except where it remains reasonably necessary for an ongoing theft, recovery, insurance, dispute or legal matter. Intentionally removing, disabling or damaging a tracking device attracts a ₹1,000 charge plus the cost of replacement, with possible suspension or a ban and legal escalation.
19. Smoking, pets, keys and documents
Smoking in the car is prohibited unless the listing expressly permits it; credible evidence of it may attract a ₹1,000 charge plus the reasonable cost of cleaning or repair. Pets are allowed only where the listing says the car is pet-friendly; an unauthorised pet may attract a ₹1,000 charge plus reasonable cleaning or repair costs. A lost key or key fob attracts a ₹500 charge plus the reasonable cost of replacement, programming and towing. Losing the car’s documents through your own fault attracts the reasonable cost of replacing them, and repeated incidents may end the account.
20. Damage
There is no damage waiver on a RENTLI booking. RENTLI does not sell one, does not charge for one, does not inspect cars, does not decide whether damage is new, does not put a price on it, and does not hold or deduct the deposit against it. Damage to a car during a trip is a matter between the guest and the host, settled between them, with the pickup and return photographs as the record and the insurance on the car as the route for anything substantial. What RENTLI contributes is that record: the condition photographs are stored against the booking, timestamped, and visible to both of you for as long as they may be needed. Support can help you reach each other and can show what the platform recorded, but will not adjudicate the damage itself. Damage that is not in the pickup photographs and is in the return photographs is treated as having happened during the trip; damage already visible at pickup is not chargeable merely because somebody noticed it at return. Either of you may involve the insurer, the police or a court where that is appropriate. The host’s ordinary payout is not withheld because of a damage disagreement. The Damage and condition policy sets all of this out in full.
21. Cancelling, not turning up, returning early, extending
If you cancel more than 6 hours before pickup, half of the trip amount is refunded, up to a maximum of ₹4,000. If you cancel inside that window, the trip amount is not refunded, subject to any right you have under mandatory law. The convenience fee is not refunded in either case. The deposit is separate from all of this and is returned in both cases unless a challan claim has already arisen — cancelling does not forfeit your deposit. If your host cancels on you, everything you paid is refunded in full, the convenience fee included; the cancelling host receives no payout for that booking and may face a rating or platform penalty, and repeated cancellations may end the listing. If you do not turn up and the booking runs to its end, the trip amount is not refunded, the host’s rental entitlement is settled, RENTLI retains its commission, and the deposit is returned as usual. Returning the car early does not by itself create a refund for the unused time. A trip can be extended through RENTLI by the hour, up to 72 hours in total, subject to the car being free, with no approval step. Extra hours booked more than 6 hours before your scheduled return cost the hourly rate you paid; inside that window the rate doubles, because your host has already arranged their day around getting the car back. The extension screen shows both prices before you commit. Returning late without extending is charged by the hour at the late rate, and more than 24 hours overdue without coordination may trigger recovery and legal process.
22. What a host undertakes
To own the car or be authorised by its registered owner to rent it out, and to keep the registration, comprehensive insurance and other documents current and accurate. To keep the car roadworthy, clean, safe and serviced. To disclose material defects and to keep availability accurate. To hand the car over and collect it as required. To complete the condition record at pickup and at return. To raise a challan claim promptly and with the challan itself. Never to demand direct payment for a RENTLI booking. To cooperate with insurance, legal, recovery and dispute processes. And not to harass, threaten or misuse a guest’s personal information. Hosts are paid the fare less RENTLI’s commission on a weekly cycle, as set out in the Fee, pricing and cancellation policy.
23. What a guest undertakes
To keep verification and licence information accurate and current. To be the only person who drives. To inspect the car and complete the condition record. To use the car only for personal self-drive purposes. To obey traffic law and applicable speed limits. To pay for fuel, tolls, FASTag, parking and any challan attributable to their use. To report an accident, theft, breakdown or unsafe condition promptly. To return the car on time with its keys, accessories and documents. Never to use the car commercially, sub-rent it, pledge it or mortgage it. Never to tamper with the GPS, the odometer or any safety system. And never to bypass RENTLI’s booking or payment process.
24. Not going around the platform
Neither a host nor a guest may deliberately bypass RENTLI in order to avoid its fees, or turn a booking that originated here into an off-platform transaction. Direct cash payments, extensions arranged privately, and private rental arrangements arising out of a RENTLI booking are all prohibited. Where circumvention is established, one or both accounts may be suspended or permanently closed, subject to applicable law. This matters beyond fees: a trip taken off the platform has no agreement, no condition record and no verified identity behind it.
25. What you post, and platform security
You are responsible for the listings, photographs, videos, messages and other content you submit. Content must not be unlawful, fraudulent, defamatory, harassing, obscene, invasive of privacy, infringing or misleading. You must not access data you are not entitled to, probe the platform for vulnerabilities, upload malware, flood our systems, impersonate anyone, scrape the platform without authorisation, or otherwise interfere with its operation. RENTLI may remove prohibited content and may suspend or close accounts where that is necessary.
26. Liability and indemnity
To the maximum extent the law allows, RENTLI is not responsible for the conduct of a host or a guest, for accidents, injuries, defects in a car, theft, rejection of an insurance claim, traffic violations, unlawful acts, damage, personal belongings left in a car, or ordinary mechanical failure — except where liability cannot lawfully be excluded, or where it arises from RENTLI’s own legally actionable conduct. RENTLI’s aggregate contractual liability in respect of any one booking is intended to be limited to the platform fee actually retained by RENTLI for that booking, except where such a limitation is prohibited by law. A host indemnifies RENTLI in respect of false documents, ownership disputes, unauthorised listing, defects in the car, failures of maintenance or insurance, negligence, unlawful conduct or breach on the host side. A guest indemnifies RENTLI in respect of negligence, accident, prohibited use, an unauthorised driver, unlawful activity, damage, theft or non-return, fraud, pledging or transferring the car, or breach — in each case to the extent legally permissible. Nothing here limits rights that cannot be excluded under applicable law, including under consumer protection law.
27. Suspension, closing an account, and what survives
RENTLI may suspend, delist or terminate for failed verification, false information, fraud, an unsafe car, repeated cancellations, failure to return a car, unlawful activity, an unauthorised driver, commercial use, intentional damage, tampering with GPS or the odometer, harassment, taking payment directly, or any material breach of these terms. On termination a guest must return the car and settle what they owe, and a host must settle their side. The provisions dealing with payment, damage, accidents, theft, recovery, privacy, indemnity and law survive for as long as they are needed.
28. Disagreements, governing law and notices
A host and a guest should first try to resolve matters between themselves; RENTLI may help you reach each other but is not a guarantor and does not adjudicate. Either of you may approach the police, an insurer or a court where that is appropriate. Indian law governs these terms. Subject to mandatory requirements, the courts having jurisdiction at Ahmedabad, Gujarat have jurisdiction over matters involving RENTLI. Operational communications may be sent through the RENTLI app and chat, your registered email address, your registered phone number and other approved channels; legal notices use RENTLI’s designated legal contact, available through Help and support. Principles of severability, waiver, force majeure, assignment, entire agreement and survival apply. Where a booking-specific term is more specific than a general term here, the more specific one controls. Changes to these terms are published on this page with an updated date.
29. Charges RENTLI can apply
These are platform charges, applied by RENTLI in addition to anything you owe your host. They are settled with you directly by our support team rather than taken automatically from your deposit, which secures challans only. Each is applied on credible evidence, and any of them can be disputed through support.
| What happened | Charge |
|---|---|
| Someone other than you drove the car | ₹2,000, immediate return of the car, and suspension |
| Wrong fuel put in the car | ₹2,000, plus the actual cost of putting it right |
| Using the car commercially — hire, courier, delivery, sub-letting | ₹2,000, plus platform and legal action |
| Repairs done without the host’s and RENTLI’s agreement | ₹1,000, plus possible suspension |
| Removing, disabling or damaging the tracking device | ₹1,000, plus the cost of replacing it |
| Smoking in the car, where the listing does not allow it | ₹1,000, plus cleaning |
| A pet in the car, where the listing is not pet-friendly | ₹1,000, plus cleaning |
| Third speeding incident above the platform threshold | ₹1,000, plus possible suspension |
| Losing a key or key fob | ₹500, plus replacement, programming and towing |
| Losing the car’s documents | The reasonable cost of replacing them |
| Returning the car late without extending | The late hourly rate, as shown on the extension screen |
| Not returning the car, and not responding, for more than 24 hours | Recovery and legal process |
Annexure — the condition checklist
This is what to record before the trip and again at the end. Photograph each of these, with the time visible, through the booking so that both of you have the same record.
| Area | What to record |
|---|---|
| Exterior | Front, rear, left, right — bumpers, panels, existing scratches and dents |
| Wheels | Tyres, tread, any puncture, alloys |
| Glass | Windscreen, windows, mirrors |
| Lights | Headlights, tail lights, indicators, hazards |
| Interior | Seats, dashboard, air conditioning, infotainment, controls |
| Odometer | The reading at start and at end |
| Fuel or charge | The level at start and at end — settled between you, not from the deposit |
| Keys and accessories | Keys, fob, charger, anything handed over |
| Documents | Registration and insurance copies carried in the car |
| Evidence | Timestamped photographs and video, uploaded through RENTLI |
A note on this document
These terms were prepared from RENTLI’s business rules and are under review by Indian counsel, who are considering regulatory classification, vehicle and permit legality, insurance, consumer and e-commerce law, GST, data protection, contractual charges, recovery procedures and electronic contracting. Clauses 9, 10, 11, 20 and 21 differ from the draft counsel first reviewed, to reflect decisions taken on 27 September 2026 and to match what the platform actually does: the deposit secures challans rather than damage, RENTLI does not deliver cars, there are no co-drivers, RENTLI does not assess damage, and extensions run by the hour. The lease agreement generated for each booking carries the same amendments. If anything on this page conflicts with the lease agreement for your own booking, tell support and we will correct it.