Master self-drive vehicle rental & platform agreement
Between you and the host of the car you are booking · RENTLI acts as the platform · Version 2.0, 28 September 2026
Before you read on
This Agreement governs the self-drive rental of the Vehicle identified in the Booking Particulars. It is made between the Host and the Guest named in those Particulars. RENTLI is the platform through which the Booking was made and is not a party to the rental itself, except where this Agreement expressly says otherwise.
1. Parties
RENTLI, hereinafter referred to as “RENTLI”, “Platform”, “we”, “us” or “our”, being the digital marketplace and facilitator through which Hosts and Guests may connect and transact. The Host is the person named in the Booking Particulars, being the person who lists the Vehicle through RENTLI and who represents that they are the registered owner of the Vehicle or hold lawful authority from the registered owner to list it and make it available through RENTLI. The Guest is the person named in the Booking Particulars, being the verified customer making the relevant Booking through RENTLI.
2. Booking particulars
The particulars set out at the head of this Agreement — Booking reference, Guest, Host, Vehicle, registration number, pickup and return times, pickup location, distance package, fare, convenience fee, security deposit and total paid — are generated from RENTLI’s booking system for this Booking and form an integral part of this Agreement.
3. Definitions
Vehicle: the motor vehicle identified in the Booking Particulars. Booking: a confirmed reservation created through RENTLI when the Guest accepts the applicable terms and successfully completes payment. Booking Period: the period beginning at scheduled pickup and ending at scheduled return, together with any extension made through RENTLI. Security Deposit: the amount shown in the Booking Particulars, collected by RENTLI and held solely against traffic challans, fines and penalties arising during the Booking Period. It is not damage security, and it is not a deposit for fuel, tolls, FASTag or ordinary operating expenses. Normal Wear and Tear: deterioration arising from ordinary and reasonable use, and not damage caused by negligence, misuse, accident or prohibited use. Condition Record: the photographs and the odometer and fuel readings recorded by the Host and the Guest at handover and at return, retained by RENTLI and visible to both of them on the Booking.
4. Nature and role of RENTLI
RENTLI operates as a digital marketplace and facilitator connecting Hosts and Guests. RENTLI does not own, possess, operate, maintain or insure the Vehicle merely because it is listed on the Platform. The Host and the Guest remain responsible for their respective acts, omissions, representations and legal obligations. RENTLI is not an insurer and does not guarantee that an insurance claim will be accepted or paid. RENTLI may facilitate communication, payment, booking, KYC, recovery coordination and other Platform services, but such facilitation does not by itself make RENTLI the owner, operator, insurer, lessor, driver or guarantor of the Vehicle.
5. Host representations
The Host represents and warrants that they are the registered owner of the Vehicle or hold lawful authority from the registered owner to list it; that all submitted information and documents are accurate and genuine; that the Vehicle is legally registered and appropriately documented; that the Vehicle is mechanically and physically fit for its intended use; and that the Host will maintain the Vehicle and comply with applicable insurance requirements. The Host must disclose any relationship with the registered owner where the Host is not the registered owner. False or fraudulent documentation may result in immediate removal of the Vehicle, termination of the account and legal escalation.
6. Guest eligibility and KYC
The Guest must be at least 21 years of age, hold a valid and active Indian driving licence appropriate for the Vehicle, provide Aadhaar and driving-licence documents as required by RENTLI, and provide truthful identity and contact information. Verification must be completed through RENTLI before the trip starts. The Host will not hand over the keys without it, and a trip that cannot start for this reason is treated as a Guest cancellation. RENTLI may refuse, suspend or terminate a Booking where KYC or eligibility requirements are not satisfied.
7. Who may drive
Only the Guest named in the Booking Particulars may drive the Vehicle. No other person may drive it at any point, whether or not they hold a licence. Use of the Vehicle by any person other than the named Guest may result in a ₹2,000 charge, an immediate demand for handover of the Vehicle, and suspension or termination of the Guest’s account.
8. Vehicle use
The Vehicle shall be used solely for personal, self-drive use. Prohibited use includes commercial passenger transportation, delivery or courier use, paid transportation, sub-rental, driving lessons, racing, drifting, stunts, competitive events, intentional abuse, illegal activity, transportation of prohibited goods, unauthorised drivers, tampering with safety or tracking systems, and any use contrary to applicable law or insurance requirements. Commercial use attracts a ₹2,000 contractual charge, platform action and potential legal escalation.
9. Speed
The Platform maximum-speed rule is 100 km/h, subject to any lower lawful speed limit applicable to the road or location. Where reliable Vehicle or GPS data establishes speeds above the Platform threshold: a first occurrence attracts a warning; a second, a final warning; a third, a ₹1,000 charge and possible suspension. Technical errors and genuine emergencies shall be considered before any charge is imposed.
10. Interstate travel
Travel within India is permitted subject to the Host’s permission as stated in the listing, notification to the Host before leaving the Host’s listed State, provision of a travel plan where requested for safety, and compliance with applicable road, tax, permit and insurance requirements. Travel outside India is prohibited.
11. Vehicle handover
The Host is responsible for making the Vehicle available at the pickup location stated in the Booking Particulars, and for receiving it there at return. At handover the Guest must inspect the Vehicle. The Host and the Guest shall complete the photographs required by RENTLI, record the odometer and fuel readings, and account for keys, documents and accessories. These form the Condition Record.
12. Condition of vehicle
The Host is responsible for normal maintenance, servicing, mechanical condition and ordinary wear and tear. The Guest is responsible for reporting obvious defects or safety concerns discovered before or during use. Where RENTLI receives credible evidence that a Vehicle is unsafe or materially non-compliant, RENTLI may deactivate the listing.
13. Fuel, tolls, FASTag and challans
Unless the applicable Booking Policy expressly provides otherwise, the Guest bears fuel or charging consumed during the Booking, tolls, FASTag charges, parking charges, traffic challans, penalties arising from Guest use, interstate charges attributable to Guest travel, and ordinary puncture expenses. Fuel, tolls, FASTag and parking are settled directly between the Guest and the Host and are not recovered from the Security Deposit. Traffic challans, fines and penalties arising during the Booking Period are the one thing RENTLI recovers on the Host’s behalf, and are recovered from the Security Deposit under clause 24. They remain the Guest’s responsibility whenever they are issued, including after the trip has ended.
14. Maintenance and wear
The Host is responsible for periodic servicing, normal mechanical maintenance, ordinary wear and tear, and tyre replacement required by normal tyre life or condition. The Guest is responsible for damage arising from their own negligence, misuse or prohibited use. By way of example, where a tyre punctures and the Guest continues driving until the tyre is destroyed and an alloy is damaged by continued friction, the Guest may be responsible for the resulting damage.
15. Repairs
The Guest must not undertake repairs without the approval of the Host and RENTLI, except where an immediate emergency measure is reasonably necessary to protect life or safety or to prevent further damage. Unauthorised repairs may attract a ₹1,000 misconduct charge, reimbursement disputes, suspension or termination.
16. Accidents
After an accident the Guest must ensure safety, inform the Host immediately, notify the authorities where required, cooperate with police and insurance procedures, provide photographs, videos and details, not abandon the Vehicle, and not admit liability on behalf of the Host or RENTLI. A police report must be obtained where an insurance claim may follow; a claim cannot ordinarily be made without one. RENTLI may facilitate communication and coordination but does not become the insurer or accident guarantor merely because the Booking was made through the Platform.
17. Insurance
The Host is responsible for maintaining applicable Vehicle insurance. RENTLI does not guarantee insurance coverage, claim acceptance or settlement. Where damage is attributable to the Guest, the Guest must cooperate fully with the insurance process. Any allocation of liability between the Parties operates subject to the actual insurance policy, the claim outcome and applicable law.
18. Mechanical breakdown
Where genuine mechanical failure occurs without Guest fault, the Host bears the underlying mechanical and repair responsibility. The Guest must promptly inform the Host and avoid unsafe driving. RENTLI may assist in coordination. Where a breakdown results from Guest negligence or misuse, the Guest may be responsible for the resulting losses.
19. Towing
Where emergency towing is necessary, RENTLI or the Host may coordinate the tow. Where the incident is attributable to Guest conduct, the towing cost may be recovered from the Guest. Where it arises from ordinary mechanical failure attributable to the Vehicle, responsibility remains with the Host.
20. Theft
The Guest must immediately notify the Host and RENTLI, report the theft to the police or appropriate authority, provide complaint or FIR details, provide available keys, documents and information, and cooperate with the Host and the insurer. The Host handles ownership, insurance and legal matters, with RENTLI providing reasonable cooperation.
21. Non-return and recovery
If the Booking Period expires and the Guest does not return the Vehicle, the Guest remains responsible for applicable late charges. The Host and RENTLI may attempt contact, and the Host may use available lawful tracking and recovery mechanisms. After 24 hours without coordination or response, recovery and legal processes may commence. Where RENTLI has an available local recovery team, the Host may initially bear the recovery cost, subject to lawful recovery from the Guest. Where the Guest abandons the trip altogether, neither returning the Vehicle nor ending the Booking through RENTLI, RENTLI may settle the hours owed from the Security Deposit.
22. Mortgaging, pledging or transferring the vehicle
The Guest shall never sell, pledge, mortgage, pawn, transfer, surrender or otherwise encumber the Vehicle. If the Vehicle is allegedly pledged or mortgaged to a third party in exchange for money, the Host may immediately approach the police or other authorities, appropriate legal and recovery proceedings may be initiated, RENTLI will cooperate with lawful recovery, and the Guest may be permanently banned.
23. GPS and tracking
GPS and tracking devices, where installed, are managed by the Host. RENTLI does not guarantee GPS availability, accuracy, device operation, network availability or tracking-service continuity. The Guest acknowledges that the Vehicle’s location may be tracked by the Host during the Booking Period for legitimate safety, security, theft-prevention, recovery and vehicle-protection purposes. Tracking should cease after the Booking Period except where reasonably necessary for an ongoing theft, recovery, insurance, legal or dispute matter.
24. The security deposit
The Security Deposit shown in the Booking Particulars is collected by RENTLI before the trip starts, separately from the fare, and is refundable. It is held against one thing: traffic challans, fines and penalties arising during the Booking Period. It is not held against damage to the Vehicle, fuel shortfalls, excess distance or a late return, each of which is dealt with elsewhere in this Agreement. The Host cannot demand money from the Security Deposit. RENTLI deducts from it only where a challan is produced, and any deduction must be supported by the challan itself. The Guest may dispute a deduction through RENTLI support.
25. Damage
There is no damage waiver on this Booking. RENTLI does not sell one and does not charge for one. The Guest is responsible to the Host for damage to the Vehicle occurring during the Booking Period. This is a matter between the Host and the Guest. RENTLI does not inspect the Vehicle, does not assess damage, does not decide what it is worth, and does not hold or deduct the Security Deposit against it. RENTLI retains the Condition Record and makes it visible to both the Host and the Guest on the Booking. Damage that does not appear in the pickup photographs and does appear in the return photographs is treated as having occurred during the Booking Period. Pre-existing damage shall not be charged to the Guest merely because it is noticed after the Booking. Nothing is covered where the Vehicle was driven by anyone other than the named Guest, under the influence of alcohol or drugs, in a race or speed trial, off sealed roads, outside the agreed territory, or in any unlawful use.
26. Release of the security deposit
Where no challan claim has been raised, the Security Deposit is released automatically three days after the Vehicle is returned, without the Guest needing to ask. A challan claim raised by the Host pauses the release until it is settled. The Host’s ordinary rental payout is not withheld because a challan claim is open. Released amounts are returned to the account the Guest paid from and take 7 to 10 working days to appear, which is the payment provider’s timeline and not RENTLI’s.
27. Liability beyond the deposit
The Security Deposit is not a limit on the Guest’s liability. Where damage or any other loss materially exceeds it, the Host may pursue appropriate insurance, contractual or legal remedies, subject to applicable law. RENTLI is not a party to, and takes no role in, the recovery of such amounts.
28. Condition record
The Host and the Guest shall photograph the Vehicle together at pickup and again at return, inside and out, including the odometer and the fuel gauge. These photographs are the record both Parties will be held to. Where the Guest cannot complete them, they must say so in writing through RENTLI before driving away. Before-and-after photographs and videos should be timestamped and uploaded through RENTLI wherever technically available.
29. Smoking
Smoking inside the Vehicle is prohibited unless the specific listing expressly provides otherwise. Where credible evidence establishes smoking during the Booking, a ₹1,000 charge may apply.
30. Pets
Pets are permitted only where the listing expressly states that the Vehicle is pet-friendly. Unauthorised pet use may result in a ₹1,000 charge and other applicable cleaning or damage consequences.
31. Lost keys
If the Guest loses a key or key fob, the Guest bears the replacement cost and applicable programming and towing costs, together with a ₹500 additional charge.
32. Vehicle documents
If Vehicle documents supplied for use during the Booking are lost or damaged through the Guest’s fault, the Guest bears reasonable replacement costs. Repeated incidents may result in termination.
33. Cancellation by the guest
If the Guest cancels more than 6 hours before scheduled pickup, 50% of the applicable trip amount is refundable, subject to a maximum refund of ₹4,000. For cancellation within 6 hours of pickup, no trip amount is refundable, subject to mandatory rights under applicable law. The convenience fee is not refundable in either case.
34. Cancellation by the host
Where the Host cancels, everything the Guest has paid is returned in full, including the convenience fee and the Security Deposit. The cancelling Host receives no payout for the cancelled Booking, may receive a rating or platform penalty, and repeated cancellations may result in suspension or removal.
35. Guest no-show
If the Guest does not appear and remains absent until the end of the Booking Period, no refund is payable to the Guest, the Host’s applicable rental entitlement is settled, and RENTLI retains its applicable commission.
36. Early return
Returning the Vehicle early does not reduce what the Guest has paid, and no refund is payable for the unused portion. The Host and RENTLI retain the applicable amounts according to the confirmed Booking.
37. Extension
Extensions must be made through RENTLI, and are available for up to 72 hours where the Vehicle is free. There is no approval step. Extra hours booked more than 6 hours before the scheduled return are charged at the same hourly rate as the Booking. Where an extension is made within 6 hours of the scheduled return, that hourly rate doubles, because the Host has by then arranged their day around receiving the Vehicle back. Both rates are shown side by side before the extension is confirmed.
38. Late return
Where additional time is required, the Guest must extend through the Platform before the scheduled return. Returning late without extending is charged by the hour at the rate described in clause 37, and where the Vehicle is booked immediately afterwards, a late return may also make the Guest responsible for the Host’s loss on that Booking. More than 24 hours after the Booking end time without response or coordination may trigger recovery and legal process under clause 21.
39. Payments
All payments are processed through RENTLI’s designated gateway, currently Razorpay. Supported methods include UPI, cards, net banking and wallets. Cash transactions directly between the Host and the Guest are prohibited. Successful payment is required before handover of the Vehicle. Payment is what creates the Booking; there is no separate approval step after it.
40. Chargebacks and payment reversals
Where a Guest initiates a chargeback, payment reversal or payment dispute after receiving the Vehicle, the Guest remains responsible for amounts legitimately due, subject to applicable law and payment-provider processes. RENTLI may suspend the account while investigating.
41. RENTLI commission
RENTLI’s commission is 20% of the applicable base rent, together with the convenience fee in full, subject to current commercial policy and applicable taxes.
42. Pricing
RENTLI sets the price at which the Vehicle is offered, based on demand, supply and other commercial factors. The Host states the amount they expect for the Vehicle when listing it. That figure guides RENTLI’s pricing and does not by itself constitute a floor below which RENTLI may not book.
43. Host settlement
Host transactions operate on a Monday-to-Sunday cycle, with settlement scheduled for the following Tuesday, subject to successful payment, payment-provider settlement, fraud and security checks and lawful withholding requirements. An open challan claim against the Security Deposit does not prevent the Host’s ordinary rental payout.
44. RENTLI policies
The Terms of Use, the Privacy Policy, the Cancellation Policy, the Fee and Pricing Policy, the Damage and Condition Policy, the Vehicle Handover and Condition Policy and the applicable Booking Terms form part of this Agreement.
45. Host misconduct
RENTLI may suspend or remove a Host for fake documents, false ownership claims, repeated cancellation, undisclosed major defects, unsafe vehicles, harassment, threats, attempting to bypass RENTLI, unauthorised direct payment demands, fraudulent claims, illegal conduct or material breach.
46. Guest misconduct
RENTLI may suspend or terminate a Guest for unauthorised driving, commercial use, intentional damage, theft, fraud, non-return, GPS tampering, odometer tampering, illegal activity, violence, threats or harassment, bypassing RENTLI, false claims or repeated policy violations.
47. Anti-circumvention
The Host and the Guest shall not deliberately bypass RENTLI to avoid applicable Platform fees, or conduct an off-platform transaction arising from a RENTLI-originated Booking. Established deliberate circumvention may result in suspension or permanent banning of both accounts, subject to applicable law.
48. Personal belongings
Each Party remains responsible for its own belongings. RENTLI may reasonably assist with lost-property communication but is not the custodian, insurer or guarantor of such property.
49. Data and privacy
RENTLI may process personal information required for KYC, identity verification, booking, payment, support, fraud prevention, safety, recovery, dispute resolution and legal compliance. Subject to applicable law and the Privacy Policy, relevant information may be shared with the Host, the Guest, insurers, payment providers, recovery personnel, police and law enforcement, courts, statutory authorities and necessary service providers and legal advisers. Neither the Host nor the Guest is given the other’s telephone number or email address by RENTLI. The Condition Record and odometer readings are retained for as long as they may be needed to settle a dispute about this Booking. RENTLI shall maintain an appropriate Privacy Policy and data-retention framework.
50. Electronic records
Booking records, KYC submissions, payment records, in-app communications, uploaded photographs and videos, condition reports and other electronic records maintained by RENTLI may be retained and used as evidence to the extent permitted by applicable law.
51. Electronic acceptance
The Host accepts this Agreement and the applicable RENTLI policies when onboarding and listing the Vehicle. The Guest accepts it by selecting “I Agree” or its equivalent and completing the Booking and payment process. Electronic acceptance records form part of the Booking record.
52. RENTLI liability
RENTLI is a marketplace and facilitator and does not own, possess, operate, maintain or insure the Vehicle. To the maximum extent permitted by applicable law, RENTLI shall not be responsible for the conduct of the Host or the Guest, accidents, injuries, death, vehicle defects, theft, insurance rejection, traffic violations, illegal acts, damage to the Vehicle, disputes between Host and Guest, personal belongings or mechanical failure, except to the extent that liability cannot lawfully be excluded or results from RENTLI’s own legally actionable conduct. To the maximum extent permitted by applicable law, RENTLI’s aggregate contractual liability arising from a particular Booking shall be limited to the platform and service fee actually retained by RENTLI for that Booking, except where such limitation is prohibited by law.
53. Host indemnity
The Host shall indemnify and hold RENTLI harmless, to the extent legally permissible, against claims, losses, liabilities, costs and expenses arising from false documents, ownership disputes, unauthorised listing, vehicle defects, maintenance failures, insurance failures, unlawful conduct, negligence, misrepresentation or breach of this Agreement.
54. Guest indemnity
The Guest shall indemnify and hold RENTLI harmless, to the extent legally permissible, against claims, losses, liabilities, costs and expenses arising from negligence, a Guest-caused accident, prohibited use, an unauthorised driver, illegal activity, damage to the Vehicle, theft or non-return, fraud, mortgage, pledge or transfer, payment fraud or breach of this Agreement.
55. Disputes between host and guest
The Host and the Guest shall first attempt to resolve disputes directly between themselves, against the Condition Record and the other evidence held on the Booking. RENTLI may facilitate communication and make Platform records available. RENTLI does not adjudicate, and its involvement does not make it a guarantor of either Party’s claim. Nothing prevents either Party from approaching the police, insurers, courts or other lawful authorities where appropriate.
56. Termination
RENTLI may suspend or terminate Platform access for material breach, false information, fraud, safety risk, repeated policy violations, failed KYC, unlawful conduct, bypassing RENTLI, non-return of a Vehicle, or other material risk to users or to the Platform. Termination does not extinguish obligations accrued before termination.
57. Legal notices
Formal legal notices to RENTLI shall be sent to the official legal email address designated by RENTLI. Booking and customer communications may occur through the RENTLI Platform, registered contact details and other approved channels. The RENTLI app and chatbot are official operational communication channels for Booking-related matters, subject to applicable law.
58. Governing law and jurisdiction
This Agreement is governed by the laws applicable in India. Subject to mandatory jurisdictional requirements, the courts having jurisdiction in Ahmedabad, Gujarat shall have jurisdiction over disputes involving RENTLI.
59. Severability
If any provision is held illegal, invalid or unenforceable, the remaining provisions continue to operate to the extent permitted by law. The Parties shall seek, where appropriate, a lawful provision that most closely reflects the original commercial intention.
60. No waiver
Failure to immediately enforce a provision does not constitute a permanent waiver of that provision.
61. Entire agreement
This Agreement, together with the Booking Particulars and the incorporated RENTLI policies, constitutes the contractual framework governing the relevant Booking.
62. Agreement hierarchy
Where provisions conflict, the order of precedence is: first, Booking-specific terms; second, Booking-specific policy or fee terms; third, the applicable RENTLI policy; fourth, this Master Agreement; and fifth, general website or app content. The more specific applicable provision generally controls over the more general provision.
63. Survival
Provisions concerning payment, damage, accidents, theft, indemnity, liability, privacy, fraud, recovery, dispute resolution and legal claims survive expiry or termination to the extent necessary to give them effect.
64. Electronic execution
The Parties agree that this Agreement may be accepted and recorded electronically. Electronic acceptance, the Booking record, the timestamp, the identity and KYC record and the transaction records may collectively constitute evidence of acceptance and formation, subject to applicable law.
Schedule A — Vehicle condition checklist
Before handover, the Host and the Guest should record: Exterior front · Exterior rear · Left side · Right side · Bumpers · Wheels and alloys · Tyres · Windscreen and glass · Mirrors · Headlights and taillights · Interior · Seats · Dashboard · Infotainment · Air conditioning · Odometer · Fuel or charge level · Existing scratches and dents · Warning lights · Keys · Accessories · Documents. Before-and-after photographs and videos should be timestamped and uploaded through RENTLI wherever technically available.
Schedule B — Key platform charges
Security deposit: As shown in the Booking Particulars — refundable, held against challans only · Driver other than the named guest: ₹2,000 + immediate handover + suspension or ban · Wrong fuel: ₹2,000 + actual resulting loss · Unauthorised repair: ₹1,000 + possible suspension · Intentional GPS tampering: ₹1,000 + replacement device cost if damaged · Lost key: ₹500 + actual replacement costs · Smoking: ₹1,000 · Unauthorised pet: ₹1,000 · Commercial use: ₹2,000 + legal and platform action · Third speed violation: ₹1,000 · Lost documents: Actual reasonable replacement cost · Late return: By the hour, at the rate in clause 37 · Non-return beyond 24 hours without coordination: Recovery and legal process