Delete your account
RENTLI · how to have your account and your information removed
How to ask
Write to support@rentli.co.in from the email address on your account, or use Help and support in the app or on the website, and say that you want your account closed and deleted. Include the mobile number the account uses. We will verify who you are before acting on the request — a deletion we carry out for the wrong person is not something that can be undone — and we will tell you when it is done.
What is deleted
Your account and sign-in, your name, mobile number and email address, your profile photograph, your verification documents — driving licence, Aadhaar and selfie — your saved cars, your messages with hosts, and your RENTLI Points balance. Anything not covered by the list below is removed.
What has to be kept, and why
Some records cannot be deleted on request, because the law requires them, because money has moved, or because somebody else is relying on them. Where that applies, the record is kept for that purpose and nothing else.
| What is kept | Why |
|---|---|
| Booking and payment records | Accounting, tax and the law that applies to a business that has taken money |
| Condition photographs from a trip | They are the evidence either side relies on if damage is questioned later. RENTLI never decides who damaged what; these are the record |
| A trip with an open challan claim or dispute | Deleting it would destroy the thing the claim is about, for both you and the host. It is kept until that is settled |
| Records needed for fraud prevention, recovery, insurance or enforcement | Required to protect hosts, guests and the platform |
How long the rest is kept
Only for as long as is reasonably necessary for the purposes above. Traffic challans in India frequently arrive weeks after a trip, so records are held for long enough to deal with one that has not arrived yet. Final retention periods are being settled with counsel and will be published in clause 9 of the Privacy policy once they are fixed; until then nothing is kept for longer than those purposes require.
Deleting some information without closing your account
You do not have to close your account to have something removed. You can ask support to correct information, to delete particular information, or to withdraw a consent you gave, and the same verification and the same lawful exceptions apply. This is clause 12 of the Privacy policy.
If you change your mind
Tell support before the deletion is carried out and it will be stopped. Afterwards it cannot be reversed: a deleted account cannot be restored, and signing up again creates a new account with no bookings, no history and no verified licence on it.
The full policy
This page summarises clauses 9, 12 and 13 of the Privacy policy, which is the complete statement of what RENTLI collects, who can see it, how long it is kept and what rights you have over it. Where this page and the policy differ, the policy governs.